A chatbot is a text-based program empowered by Artificial Intelligence (AI) and Natural Learning Processes (NLP). A user generally interacts with the chatbot over a platform through a communication channel connected to a network.
In other words, chatbots are bots that live on chat platforms. There are numerous kinds of bots present globally, and they all can perform various different tasks. The most common type of bot is the one offering customer services. To get more information about AI chatbots, you can also contact the artificial intelligence companies via https://ulap.net/.
The AI-enabled conversational bots have the potential of working 24*7, unlike human beings. With the help of this feature, enterprises have significantly reduced their response time and streamlined tasks in order to achieve the targets which ultimately helped them retain their customers.
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Users these days can question their queries in a natural way and converse with bots as if they were talking to a co-worker; this is possible because chatbots use NLP technology.
Chatbots respond quickly and have the ability to find a large amount of information that customers need. This allows delivery of appropriate results in comparatively less time.
There are some bots that would provide a different answer for each question users ask. There are a set of bots that are not rule-based and basically, they use AI techniques and learn with every user interaction. This ultimately creates a positive and customer-centric brand image for you.
The biggest benefit of deploying chatbots is their availability. The AI-enabled bot can take care of all types of communication – no matter what time of day, even on weekends.